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B. CHANGES OR CANCELLATIONS BY YOU

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing, by telephone or by email to us, but we are not bound to comply with such requests. If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. When we can meet your request of changing the holiday, we will issue a revised holiday invoice to confirm this.

To avoid incurring booking service charges at a later date, please remember to book all additional items when you confirm your holiday. Subsequent amendments or alterations may incur additional charges.

Should you or any member of your party need to cancel your booking, or part of it, once it has been confirmed you must do so in writing or by email and the charges you incur, which are set out below, depends on when we receive your written notification and any conditions which are laid down by suppliers with whom we arrange services on your behalf. Cancellation charges can be more than 25% of the total booking value up to 100%. Any amendment fees or insurance premiums cannot be refunded and are payable in full.

We strongly recommend you have adequate insurance. Please call us on 01708 759170 for further information.

We can arrange for your travel documents to be sent to you by a more secure method of postage if you so wish. The price of this is a minimum of £10 – the exact rate can be provided at the time of booking. The delivery date is not guaranteed.

Transport by aircraft, rail, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage, which are often subject to international agreements, may limit or exclude the carrier's liability to you. Copies of the appropriate conditions will be made available on request. Flight timings, routings and carriers listed in the e-brochure are subject to change as a result of airline procedures and these details are given for your guidance only. Final details will be shown on your tickets.

C . COMPLAINTS IF YOU HAVE REASON TO COMPLAIN

1. If you have a problem during your holiday, please inform the relevant supplier (example. hotelier) and our local agent immediately who will endeavour to put matters right. If you cannot resolve the matter you should call us on 01708 759170, fax us on 01708 759199, or email support@travelsoon.com to give us the opportunity to resolve the situation. We cannot be held responsible for the acts or omissions of other companies unless this is due to our own negligence.

2. If the problem cannot be resolved the client listed as the lead name on the booking should write to us (quoting booking reference) within 28 days of your return from holiday to: Customer Relations, Travelsoon.co.uk, 88-100 Equitable House,South Street, Romford, Essex, RM1 1RX, UK. In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigation can take up to eight weeks. If you fail to follow these simple procedures we will be deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

D. OTHER IMPORTANT INFORMATION

Please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Allow ample time when making visa applications and check for any changes in visa/passport requirements that a country may make at any time. All children who are not already included on a 10 year passport will need to hold their own passport if they are to travel abroad.

We recommend that you obtain the D.O.H. leaflet "Protect Your Health Abroad" from the Department of Health. It is also advisable to check with your own doctor before departure as to which inoculations are necessary for specific areas.

The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information at the FCO website www.fco.gov.uk/knowbeforeyougo

We will confirm to you what is included in the price of your booking in a confirmation invoice. If we do not confirm that something is included, then you should assume that it is not, and that additional charges may be payable locally.

If you book half board, the first meal you will receive will be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at the hotel will normally receive a "cold meal".

If you have a special request for adjoining rooms, special diets, etc., please indicate at the time of booking and we will endeavour to pass these on. However, these requests cannot be guaranteed as they do not form part of the holiday contract and any extra costs are payable locally. We cannot accept requests for rooms with a particular view unless the supplement for that view (e.g. lake view, south facing) has been paid and the room type confirmed on your invoice.

Local charges for resort tax, linen, end of let cleaning, etc., apply in some apartments. Clients should make provision for these, especially in the case of deposits which must be paid on arrival. Please note that early departures may mean that it will not be possible to check apartments before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because apartments need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops may be closed on Sunday. They should therefore make provision for food requirements for that day. Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom.

Dimensions of roos in hotels or apartments when quoted normally include the bathroom and the balcony area.

Official star ratings, where available are shown in our lists of hotels. They are primarily intended to give a guide to the range of facilities and services available in each property.

2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. Note however that in general the overall standard of sevices and facilities can sometimes vary within star categories.

For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings. Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas. For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above.
Self catering apartments and chalets do not have official ratings.

Safety standards in some countries may not reach the same level of those enjoyed in the UK , although all properties comply with applicable local and/or national health and safety laws, etc. Monitoring & enforcement of such are subject to the regulations of each country. We, therefore, advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarise yourself with fire escape routes.

E. PRIVACY STATEMENT

In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. (If we need any other personal details, we will contact you personally.)

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway , Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries.

We are entitled to assume that you consent to our holding, using and passing on in connection with your holiday the information you give us (including details relating to your physical or mental health or condition) unless you tell us otherwise in writing.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for the details and give you the opportunity to say no if you do not want us to do so. We promise to keep all personal details you give us in connection with your booking confidential. We have appropriate security measures in place to protect this information.

F. WEBSITE DISCLAIMER

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it. We recommend you contact us if you are in any doubt or have any queries before acting on any information on our website. All descriptions on Travelsoon.co.uk are provided by third parties, although we make every effort to keep these descriptions accurate, we cannot accept liability for inaccuracies.