Agency Terms of Business
Except where otherwise specified, we Travelbugz Limited t/a Travelsoon.com act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase ("arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the "supplier(s)").When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The suppliers terms and conditions may limit and/or exclude the suppliers liability to you. Copies of applicable conditions are available on request from us.
You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products that you book, for example, a flight booking or a hotel booking, each booking is a separate booking. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations, 1992 ("Package Travel Regulations 1992"); but may constitute a Flight Plus for the purposes of the Civil Aviation (Air Travel Organisers Licensing) Regulations 2012 ("ATOL Regulations"). We provide financial security for Flight Plus bookings by way of a bond held in favour of the Civil Aviation Authority under ATOL number 10843.
Where we act as your agent
When making a booking with most no frills or low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. At the time of booking, we will inform you if we are acting in that capacity. In relation to such bookings, you appoint us to source those services on your behalf. You will be entering into a contract directly with the airline concerned and you will be subject to their terms and conditions which you must refer to on the relevant airlines website. The airline will provide booking confirmation directly to you by e-mail and Travelsoon.com will be unable to access or alter your booking. We will issue a confirmation invoice that details our charges for the use of this service. Please note that when you book direct with the flight provider your booking wont usually be ATOL protected, unless it forms part of a Flight-Plus booked with us. In such cases your payment card will be utilised directly with the airline and Travelsoon.com therefore has the authorisation to pass your card details to the airline in order to secure the flight element on your behalf.. Please note if we collect monies from the travel service provider on your behalf, the travel service providers liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s). For all no frills flight arrangements, your contract will be with the supplier(s) in question. Your booking for no frills flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking. By making a booking for which we are acting as your agent, you agree to the terms of this clause.
For all other flights you book through us e.g. charter flights, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.
When you make your booking you must pay the relevant deposit or make full payment as specified at the time of booking. You must also pay all applicable insurance premiums and booking fees. Where you only pay a deposit the exact amount required will be advised to you at the time of booking.
Please note that payment by you at the time of booking does not automatically mean your booking is confirmed. Your booking will only be confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are traveling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide youre booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you which is normally but not exclusively 13 weeks prior to travel. The exact date that your balance is due is clearly detailed on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. You will also be required to pay an administration charge to us of £25 per person, in addition to the suppliers own cancellation charges. Payment methods that are accepted for new bookings are debit or credit cards. For balances debit and credit cards can be utilised as well as cheque payments, made payable to Travelbugz Ltd. Your booking reference needs to be clearly detailed on the reverse of the cheque. All card payments, for both new bookings and balances, will incur a charge which will be a percentage of the amount taken. Debit cards incur a 1.25% charge and credit cards incur a 2.75% charge. American Express cards incur a 4% charge. Visa Electron cards are also accepted and there is no charge associated with this payment method.
Bank transfers can also be made. Please call 01708 412 280 for further details
Please use the lead surname and booking reference when making the transfer. If payment is made via this method your payment cannot be tracked unless the Administration Department is notified of the transaction.
It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. In order to confirm your booking Travelsoon.com has to make live reservations with Travel Providers and as such Travelsoon.com has to have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the Travel Provider. If unexpectedly in the short time between your payment to us and us seeking to confirm your booking with the Travel Provider the travel product has become unavailable and we cannot obtain an alternative acceptable for you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.
When making your booking, you will undertake that the details you give to us are accurate and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of your booking. If you pay for your holiday by credit card, a handling fee of 4% will be charged. Visa Electron cards are also accepted and there is no charge associated with this payment method. This fee will not be refunded in the event of cancellation.
When you book a flight inclusive holiday with one of the suppliers that we feature, or book a flight which is ATOL protected, you are required to pay £2.50 ATOL Protection Contribution (APC) at the time of booking, as protection begins as soon as your booking is confirmed. Some tour operators show the £2.50 APC separately and this is in addition to any advertised deposit amount. The £2.50 charge is non-refundable if you cancel your booking. All relevant charges will be set out on the confirmation invoice from your chosen suppliers.
For your convenience we now offer the ability to be able to pay your balance on-line. Please go to the My Booking section of the site and follow the prompts
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Credit Card Fraud Protection
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act of 1998.
Cancellations and Amendments by You
Amendments and cancellations can only be accepted in accordance with the terms and conditions and charges of the supplier of your arrangements.
Amendments must be notified to us in writing as soon as possible and will take effect on the day we receive it. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes to our Customer Services Department by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. The supplier may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £25.00 per person per booking. You will be notified of the exact charges at the time of amendment. Please note that most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply.
Low cost/"no-frills" flights and scheduled flights are always 100% loss of monies paid regardless of when the cancellation is actioned. Some rooms are also non-refundable depending on the accommodation suppliers terms and conditions, for example, if they have been booked at a special promotional price, or at times of trade fairs/shows etc.
You will need to contact the Administration Department to confirm the exact cancellation cost applicable to your booking, including all relevant administration fees as indicated above. On a part cancellation the remaining cost may not decrease due to, for example, under occupancy fees, child discounts no longer applying.
Ancillaries: If you wish to add on any ancillary product to your booking, including but not limited to, car parking, airport lounges, speedy boarding, pre-bookable or extra leg room seats, in-flight meals, transfers, room upgrades or excursions; acting as agent, we will arrange for you to enter into a contract with the relevant supplier of such services and in doing so Travelsoon.com reserves the right to make a £5.00 per person administrative charge for this to be actioned, over and above that of the suppliers charges. This price includes the cost of re-issuing documentation.
Cancellation or Amendments by the Supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other booking is not affected. For example, if your accommodation booking is changed or cancelled by your supplier, the booking conditions of your flight booking (including cancellation charges) will still apply, and vice versa.
Travelbugz Ltd. are an Internet based company and operate in accordance with a green on-line business model If you, the client, do not provide an email address and wish to have your documents posted to you, this will incur a £5.00 postage fee. The same fee also applies to re-printing and re-issuing any documents that have been mis-placed or lost by you, the client.
Many low cost flights require API - advanced passenger information (passport details) to be submitted prior to departure. The booking confirmation that you receive from the airline will detail if this is a requirement, and if charges will be imposed by them if this information is not provided. If you, the client, require Travelbugz Ltd. to provide these details on your behalf and issue your boarding passes, a charge of £15.00 per person will be levied.
Some calls that are made by/ to Travelbugz Ltd. may be recorded for monitoring and training purposes. If a copy of any call made is requested by you, the client, a fee of £15.00 will be levied for the call to be obtained and forwarded to you.
Cancellations Made By You, The Client:
Any cancellation made outside of thirteen weeks of travel will result in the loss of all monies paid to that date, which is usually, but not always, the deposit paid on the booking. Any booking cancelled within thirteen weeks of travel, will result in 100% loss of all monies paid. Part cancellations may not result in any refund and further costs may be applicable due to under occupancy and loss of group or early booking discounts.
An inclusive but not exhaustive list of examples is the adding on of additional passengers, spelling errors in passengers details, name changes, date changes, hotel changes All such changes incur a £35.00 per person administration fee for each element affected, in addition to the applicable operators costs. An additional charge of £5.00 per person will be levied to amend the transfer element.
Contacting Low Cost Carriers On Behalf Of You, The Client
Travelbugz Ltd. act as an agent to you, the consumer, in all such transactions, with the lead passenger acting as the Principal of the booking. If you want Travelbugz Ltd. to contact a low cost carrier on your behalf and make an amendment, a charge of £25.00 per person will be levied for this to be carried out, in addition to the relevant charges by the flight carrier for the amendment.
Visas: Certain countries require you to obtain visas prior to travel, or on arrival at your chosen destination. Travelbugz Ltd. offers a service for Turkey and Tunisia whereby we can apply for visas to these destinations on your behalf. We levy a £15.00 per person administration fee for this service over and above the cost of the via application.
Paying Your Balance
The booking confirmation emailed/posted to the address provided details the date on which the balance is due. It is the responsibility of the lead passenger to ensure that cleared funds are received by Travelbugz Ltd. no later than this date. Travelbugz Ltd. does not send reminder emails. Failure to make payment by the specified date will result in late payment fees being applied to your booking at a fee of £25.00 per week that the balance is late, up to a maximum of three weeks, after which time your booking may be automatically cancelled.
If you, the client, is having trouble making payment by the date specified on your booking confirmation and wish to discuss a possible balance extension, please contact the administration department who will advise if this is possible and make the necessary changes, subject to a one off £25.00 administration fee.
For your convenience we now offer the ability to be able to pay your balance on-line. Please go to the My Booking section of the site and follow the prompts
Travelsoon.com does not accept any responsibility for any changes or cancellations that are due to unusual or unforeseeable circumstances beyond our or the supplier of the service in questions control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or governmental action. Such situations are widely recognised as force majeure
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
If you are required to log your api (advanced passenger information) and/or print off boarding passes for both sectors of your flight, this will be clearly detailed on the flight itinerary that is sent to you.
Failure to provide the api or failure to print off the necessary documents may result in fees being levied at the airport by the flight provider, for which Travelsoon.com does not accept any responsibility.
By logging your api you are re-confirming that all names and flight details that have been booked are correct, and after this stage no amendments can be actioned to the flight booking, and as such Travelsoon.com does not accept any responsibility for problems encountered or costs/inconvenience incurred as a result of errors that were not reported to us prior to this.
Travelsoon.com can log the api on your behalf if requested to do so, but we levy a £15.00 per person charge for submitting these to the airline on your behalf and for printing and posting your boarding passes to you.
Star ratings are used to symbolise the overall quality and level of standards of each hotel, apartment or villa and should be used as a guide only. Our ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 2*, where you can expect simple accommodation with limited facilities, to 5* accommodation, which is likely to have a full range of facilities of the highest standards. The ratings are based on the suppliers ratings and these may differ to the official ratings as they vary significantly by country, and often within countries. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description. We cannot guarantee the accuracy of any ratings given.
Board Basis Explanation
- RO - Room Only - no meals
- SC - Self-Catering - no meals, but cooking facilities are provided
- BB - Bed & Breakfast - continental breakfast
- HB - Half Board - continental breakfast and dinner
- FB - Full Board - continental breakfast, lunch and dinner
- AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*
* Hotels may have varying levels of "All Inclusive" please refer to the description listed under your chosen accommodation. This refers to the timings that food, snacks and soft and alcoholic drinks are available.
Check In/Check Out Times
There is no set industry wide norm for this as the timings will vary by property, but as a general rule check-in is normally around 14:00 and check-out is normally around 10:00. Rooms may be kept on later, to be agreed with the property directly, for an extra charge and subject to availability.
Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.
Local charges may apply that are payable to the hotel directly in local currency. Examples of this include, but are not limited to, local government tourist tax, self catering security deposits, which will be returned to you at the end of your stay less the cost of any losses or damages incurred, compulsory Gala Meals over the Christmas and New Year period if not pre-paid at the time of booking, and supplements for cot hire. These charges are over and above the amount paid to the Supplier for the provision of the arrangement, and you are responsible to pay these directly to the hotel. We cannot accept any liability for this.
Any discounts applied by the supplier of the arrangements are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.
Travelsoon.com will happily approach Suppliers on your behalf to request accommodation, when not already available from our wide range, at no extra charge to yourself.
Please note that where you book a transfer through us, the supplier of the transfer service may provide a transfer via a shared shuttle (a coach, mini bus or people carrier), a speedy shuttle or a private a taxi. The type of transfer that you have booked will be detailed on your booking confirmation. Please note that shuttles are not able to make drops at private addresses, including villas, nor property management companies, or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside of the hotel due to accessibility issues, the drop-off will occur as near as possible to the hotel. Full details of collection and re-confirmation details for the return service and to obtain collection times are clearly detailed on the relevant voucher, and this process must be adhered to avoid any problems with the service being provided.
Delivery of Documents
All documents (including booking confirmations/ invoices / receipts of payment/ balance reminders/ late payment notifications/ tickets and insurance policies) will be sent to you electronically to the email address provided at the time of booking. This is in line with our on-line business model and green business ethos. Please ensure that we are saved to your recognised list of safe senders to avoid your documents dropping into your junk or spam folders.
If you require the booking details to be posted to you, then this can be carried out, but this service incurs a £5.00 postage charge. Travelsoon.com does not accept any responsibility for lost documents as once the documents leave our offices they are no longer within our direct control.
Tickets will only be issued by the supplier once full payment has been received by Travelsoon.com
Please ensure that you keep all of the travel documents safe as if tickets or other documents need to be re-issued all related supplier charges must be met by yourself and we will also charge a £5.00 administration charge. You can elect for delivery by other means, subject to payment of the additional charges. It is imperative that all necessary travel vouchers are brought with you when you travel, as failure to provide the correct voucher may result in you being denied access to that aspect of your trip.
Passports, Visas and Health Requirements
Travelsoon.com is only permitted to provide general information about the passport and visa requirements for your trip, for guidance only. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates before you travel. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date of travel.
Some suppliers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur where non-EU passport holders are booked to stay in the country where the passport was issued, for example, Turkish nationals in Turkey or Egyptian nationals in Egypt. If you think that this may affect your booking, please contact our Administration Department, who will check with the relevant Accommodation Supplier to ensure that your booking will be accepted by the hotel, as obtaining a resolution once you are abroad will be very difficult, and Travelsoon.com will not accept any responsibility for this.
Travelsoon.com can provide general information about any health formalities required for your trip, but it is your responsibility to check with your own doctor or local travel health clinic for your specific circumstances and for details of up to date inoculations that may be required.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
Final Travel Arrangements
Please ensure that all of your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Travelsoon.com strongly recommends arriving at the airport a minimum of 2.5 hours prior to departure for short haul flights, and 3.5 hours prior to departure for long haul flights.
Travelsoon.com endeavours to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors as the information which you are shown is being transmitted effectively live from the relevant Travel Providers IT system and as such our website and any attempt to book carries an errors or omissions clause.
Where inaccuracies arise relating to the understatement of the price of a specific product you will be offered by or on behalf of the supplier either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary, or in the case of accommodation bookings, an additional option being an alternative booking of equivalent or superior standard.
Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their representative immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA. See the ABTA clause below.
We are a Member of ABTA, membership number P6628. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
When we are acting as an agent, many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. When you buy an ATOL protected flight you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please note that ATOL protection is not available for flights that are with low-cost carriers or where your payment is made direct to airlines.
Our Responsibility for your Booking
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total price of that booking paid by you (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence, fraud or fraudulent misrepresentation, or that of any of our employees whilst acting in the course of their employment.
Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control. Such factors are commonly known as force majeure.
In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).
Booking a Flight-Plus provides you with protection under our ATOL in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a package as defined in the Package Travel etc Regulations 1992. A Flight-Plus exists where you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also request to book either living accommodation or self-drive car hire which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus. If in connection with the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.
A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.) Please note that a single flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers Licensing) Regulations 2012. Please note that where you book a low cost flight only and make payment directly to the airline, this will not constitute a Flight-Plus.
Our liability for Flight-Plus bookings
In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.
If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will seek to provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.
If, after your intended departure on a Flight-Plus we become aware that your living accommodation or car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or car hire making up your Flight-Plus, we will seek to provide you with suitable alternative living accommodation or car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, car hire and other tourist services forming part of your Flight-Plus.
Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.
If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability.
We, or the suppliers of the services you have bought, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Financial Protection for Flight-Plus Bookings
We provide financial security for Flight-Plus bookings by way of a bond held in favour of the Civil Aviation Authority under ATOL number 10843. When you buy a Flight-Plus from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our Flight Plus arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Only Flight Plus products offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.
If you book arrangements other than Flight-Plus from this website, your monies may not be financially protected. Please ask us for further details.
These Agency Terms and Conditions are governed by English law and any related disputes will be exclusively dealt with in the courts of England and Wales. Unless you live in Northern Ireland or Scotland, in which case you can bring proceedings in in your local court under Scots or Northern Irish law, as applicable.